How soon do I have to place my order?
As soon as possible. For tents and large-scale events during our peak season
(summer) you should be thinking of one or two months in advance.
What is needed to make an order?
In order to rent equipment we will need your address, contact number, credit card
for the 50% deposit, and a signed rental contract. Arrangements should be made
in advance for cash deposits or if you want to open an account.
Customers can have rental equipment for up to two weeks, anything exceeding that
is subject to additional fees.
Is there a delivery fee?
There is no additional delivery fee for events within the Chicago-land area.
When do you deliver?
We usually make deliveries a day or two before the event. Please have all orders
ready for pick-up the day after your event. If you would like to schedule a special
time request, please call our office.
What is your cancellation policy?
Equipment can be canceled 15-days prior to the event for a full refund. All equipment
is subject to a 30% cancellation fee up to 15 days before delivery date. All orders
canceled within 24-hours of day of delivery will be subject to a 50% cancellation fee.
If canceled once your rentals have been delivered, the full rental would apply.
I’ve got a price from a competitor and it’s lower, will you match it?
We pride ourselves in providing the best service to our costumers; please call our
offices to speak to one of our associates and we will certainly review the order.
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